What region do you serve?
New York City, Westchester and CT.
Do you deliver? Can I pick it up?
We do not deliver to NYC. Our clients enjoy picking up and returning to us in lower Westchester - only 25 minutes north of Manhattan. You are welcome to pick up personally OR arrange a courier to pick up and return to us in lower Westchester. Let's chat and we will figure it out!
Is there a minimum?
We do not currently have a rental order minimum.
I need it very soon, is there a rush fee?
If you need rentals in less than 8 days, there is a rush fee. Typically it is 1/4 the total price of your order.
How long do I have the rentals for?
Our advertised rental rates typically cover a 24 hour period. We do make adjustments and expections based on the needs of our clients.
If it breaks, what happens?
Not a problem. We clearly state in our contract that if an item is irreparably damanged or lost, we charge three times the rental cost of said item to replace it. We always alert clients post event if there was damage prior to charging the credit card on file.
Are your items food + beverage ready?
Our vintage china and select serving items are food + beverage ready. Most of the vases + decor items are not with a few exceptions. Please ask and we'll be happy to point you in the right direction!
What is your payment policy?
Once you've decided on the inventory that suits your needs, we will put together a contract for your review. Upon signing the contract, 50% of the total must be paid; and the balance must be paid 3 weeks prior to the event. Should you have last minute add-ons, these are to be paid as items are requested leading up to the event. A credit card must be kept on file for any broken or lost items. Payments are non-refundable.
If I don't see it, can you get it for me?
Yes, most likely we can! We source items all the time for clients. The price will be depend on the item(s) requested and how much time we have to source it. We do LOVE to hunt down needed items and add to our inventory!
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